
I am a Mac guy; that is no secret. But my hatred for Windows, or more specifically Compaq (bought out by HP) is growing by leaps and bounds.
Let me back up. A client brought me a desktop machine a couple of weeks ago with a dead hard drive. I ran a hard drive recovery tool,
Spinrite, on it and was able to create the most agonizing grinding sounds I have ever heard a hard drive make. The drive was toast. No
freezing this one. No problem. I replaced the hard drive. After ordering restore CD's (the original was scratched) and loading the 12 of them (Compaq evidentally never heard of a DVD), the fun began. I got a System configuration error, stating that I should call “Customer Care” with “Error Code Purple.”
Code Purple is the sign of a booby trap placed in HP and Compaq computers that will prevent it from booting if you reinstall the system after replacing any piece of hardware (in my case, a hard drive). I instant messaged HP support. They told me to bring it in to a service center. I thought I was supposed to be the service center! (Transcript included in the extended story).
I found the fix at
http://www.billoblog.com. The short of it - if you have Win XP, empty the contents of C:\hp\bin\ConfigCheck\cfgchk.bat and just leave an empty file with that name. I used a
Ubuntu Live CD to do so, but could have just as easily transferred the drive to another working Windows (oxymoron) machine, and edited the file there.
The moral of the story: don't buy a Compaq or HP machine unless you like booby traps!
Continue reading "Code Purple! Never Buy an HP or Compaq Computer!"